How to add, move, or cancel a single lesson
Add a one-off lesson, move a lesson to a new time, change a lesson's details, or cancel a lesson on your timetable.
How-to guides
Short steps for one task at a time. Use these when you know what you want to do.
17 articles
Scheduling
How to generate a term timetable
Use the timetable generator to suggest a timetable for next term, check the suggestions, and copy them into your timetable.
How to share your timetable with students and parents
Download your timetable as a document to print or send, and give each family a link to their own lessons.
How to sync your timetable to Google, Apple or Outlook calendar
Create a calendar feed so your lessons appear in Google Calendar, Apple Calendar or Outlook, and stop a feed you no longer use.
How to draft a timetable with AI
Refresh the lesson history that Soniq Studio uses to suggest lesson times, then draft next term's timetable from it.
Students & contacts
How to add a student and link a parent or guardian
Add a new student, link a parent or carer to them, and choose who receives the invoices.
How to send a message to a student or parent
Send an email message to a student or parent from their contact page, and find the messages you sent before.
How to organise and tidy your contact list
Find a contact fast, correct their details, change who receives the invoices, and remove a connection you no longer need.
Payments & billing
How to send an invoice
Create invoices from your lessons, send them to the people who pay, and follow each invoice until it is paid.
How to create and share a pay link
Copy the link to an invoice's payment page and send it to a student or parent yourself.
How to handle a failed or missed payment
What to do when an invoice goes unpaid, a Direct Debit payment fails, or a student's Direct Debit stops working.
How to issue a refund, credit note, or lesson credit
Give money back with a refund and credit note, or owe a family a lesson with a lesson credit, and give that lesson as a makeup.
How to end lessons with a student cleanly
Settle past lessons, stop future lessons, close off invoices and lesson credits, and remove portal access when a student stops lessons.
How to add tax details to your invoices
Set the name, address and logo that appear on your invoices, and see which tax details Soniq Studio can and cannot show today.
Portal
How to see what your students see in the contact portal
Open a family's portal page as they see it, check each section, and replace or switch off a link.
Account & plans
How to change your subscription plan
Move from the free Community plan to Professional, or cancel Professional and go back to the free plan.
How to manage your account details and sign-in
Find your account settings, reset a forgotten password, sign out safely, and get help with changes the app does not offer yet.