This page summarises how Soniq Studio holds your data and your students’ data. It is a summary only. The Privacy Policy and the Trust & Legal Centre are the full and binding text. If this page and the Privacy Policy differ, the Privacy Policy applies.
Who is responsible for what
| Data | Who decides how it is used | Soniq Studio’s role |
|---|---|---|
| Your account: your name, email, sign-in and billing details | Soniq Studio | Controller |
| Your students’ and payers’ details | You | Processor, acting on your instructions |
Soniq Studio is a service of Pogo Kid Limited.
What Soniq Studio stores
| Area | Examples |
|---|---|
| Account and profile | Your name, email address, profile handle, business name and address, your plan |
| Contacts | Names of students, parents and carers, and their email addresses if you add them |
| Lessons | Your timetable, lessons, prices and locations |
| Invoicing and payments | Invoice amounts, payment records, and the references GoCardless gives Soniq Studio |
| Messages | Messages you send to contacts from Soniq Studio |
| System and usage | Your settings, a record of access to sensitive data, device and connection data, and error reports |
Soniq Studio does not need health details or other sensitive personal information. Free-text fields, such as notes and messages, are for lesson admin only.
If you teach children, you are responsible for getting consent from a parent or carer where the law requires it. See section 4.6 of the Privacy Policy.
How payment data is handled
- Your students pay online through GoCardless. GoCardless is responsible for the payer’s bank details as an independent company.
- Soniq Studio does not receive or store a student’s bank details. Soniq Studio holds only the reference GoCardless creates, so you can see whether a Direct Debit is active.
- The bank details you add for manual bank transfers are stored encrypted. They show on the payment page of your invoices.
Where your data is kept
| Hosting and backups | Scaleway, in France (EU) |
| Server logs | Grafana Cloud, in the United Kingdom |
| Network protection | Cloudflare |
| Storage location of account and student data | The European Economic Area (EEA) |
The Privacy Policy lists every service provider and what each one does.
How your data is protected
- Data travels encrypted between your browser and Soniq Studio.
- Data is encrypted where it is stored, and in backups.
- Each teacher’s data is kept separate. Access is limited to the profile it belongs to.
- The Soniq Studio team does not routinely look at your content. Administrative access is audited.
- Soniq Studio has no advertising, analytics or tracking cookies.
- Soniq Studio does not sell your data. Your content is never used to train AI or machine-learning models.
Data on your device
- Soniq Studio keeps a copy of your data in your browser, so the app opens and responds quickly. This is the “Downloading your data” step you see when you sign in.
- Signing out deletes this copy from the device. See Sign out.
- Clearing your browser’s site data also removes it.
Error reports
When something goes wrong in the app, your browser can send Soniq Studio an error report. You control this in Account › Privacy › Send error reports.
| Default | On |
| Applies to | This browser only |
| Contains | The error, what the app was doing, the page address with private links removed, and the browser type |
| Does not contain | Your IP address |
| Kept for | 30 days |
How long data is kept
These periods come from section 5 of the Privacy Policy.
| Data | How long |
|---|---|
| Payment and transaction records | 6 years from the end of the accounting period |
| Account records needed to show compliance | While your account is active, plus up to 1 year |
| Other account and customer data | While your account is active, plus 30 days |
| Application and server error logs, and performance traces | Up to 90 days |
Student portal links
Portal links let a student or parent see their lessons and invoices without an account. Each link lasts 90 days. You can revoke a link at any time. See Why students get a portal, not an account.
Your rights and who to contact
| Question | Contact |
|---|---|
| Your own data: see it, correct it, delete it, or get a copy | privacy@soniq.studio. Soniq Studio responds within one calendar month. |
| A student or parent asks about their data | They ask you first. Soniq Studio helps you answer. |
| A security problem | security@soniq.studio |
| A complaint | complaints@soniq.studio |
| Close your account | support@soniq.studio |